Duospin Privacy Policy

At Duospin, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Duospin Online Casino privacy policy explains what information we collect, why we collect it, and how we keep it safe when you use our platform at duospin.com. By registering an account or using our services, you confirm that you have read and understood how we process your data.

Who We Are

Our Duospin Casino platform is operated by NovaForge Ltd under a licence issued by the Gaming Board of Anjouan, Comoros, licence number ALSI-152406028-FI2. We are responsible for determining how and why your personal data is processed, and we act as the data controller for all information collected through our site. Please note that our Anjouan licence does not extend to Germany, Spain or France, which require separate local licensing arrangements.

Information We Collect

When you create an account, make a deposit, or contact our support team, we collect various categories of personal information. We gather this data directly from you and, in some cases, automatically as you interact with our services.

• We collect identity details such as your full name, date of birth, address and nationality during Duospin casino registration
• We record contact information including your email address and phone number
• We store payment details relevant to Duospin casino deposits and withdrawals, including transaction history
• We log your gaming activity, including games played, wagers placed and bonus usage
• We collect technical data such as IP address, device type and browser information
• We retain verification documents submitted during Duospin casino verification procedures

How We Use Your Data

We use the information we collect for a number of legitimate business and legal purposes. Our Duospin casino online operation relies on accurate data to deliver secure, compliant and personalised services.

• We process your data to manage your account and facilitate Duospin casino sign up
• We use your information to process Duospin casino deposits and withdrawals securely
• We verify your identity and age in accordance with anti-money laundering regulations
• We communicate with you regarding promotions, including Duospin bonus offers and Duospin promo code campaigns
• We analyse gameplay data to improve our Duospin live casino and slot offerings
• We detect and prevent fraud, abuse and unauthorised use of our platform

Cookies and Tracking Technologies

Our Duospin casino online platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse site traffic. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of our Duospin casino app or website features.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our services effectively.

• We share data with payment processors to complete Duospin withdrawal and deposit transactions
• We work with identity verification providers to confirm your eligibility to play
• We disclose information to regulatory authorities when legally required
• We may share data with game providers to deliver features such as Duospin casino free spins and jackpot games
• We use third-party marketing tools to deliver relevant offers, including Duospin no deposit bonus promotions

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing obligations, financial record-keeping and dispute resolution. Once your data is no longer required, we securely delete or anonymise it in accordance with applicable regulations.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights, which we will honour upon verified request.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of data processing
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team via email at [email protected], through live chat, or by visiting our help centre. Our Duospin casino login area also provides account settings where you can manage certain communication preferences directly.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Encryption protocols, secure servers and restricted internal access help safeguard information related to your Duospin casino withdrawal history, payment methods and identity documents. Despite these measures, we encourage you to use strong P&+1dq@)Rpkainmfs and avoid sharing your login credentials.

Location and VPN Use

We require accurate location data to comply with licensing and regulatory requirements. Masking your location through a VPN is strictly prohibited and will result in failed verification, potential account suspension, and forfeiture of winnings. We monitor account activity to detect inconsistencies that may indicate location masking.

International Data Transfers

As our Duospin casino online services are available to players across multiple regions, including Australia, Canada, New Zealand and various European countries, your data may be transferred and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place whenever such transfers occur.

Restricted Jurisdictions

We do not offer our services, including bonus promotions, to players located in Ohio, United States. Additionally, our Anjouan gaming licence does not cover Germany, Spain or France, and players from these regions may be subject to different terms based on local licensing requirements.

Children's Privacy

Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with applicable regulations.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology or legal obligations. We encourage you to review this page regularly to stay informed about how we protect your data. Continued use of our platform after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 through live chat or by email at [email protected]. We are here to address any concerns regarding privacy, data protection, or your rights as a user of our platform.